Privacy Policy

Last Updated: November 3, 2025

At Plantica, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our facility planning software and services.

1. Information We Collect

1.1 Information You Provide

When you use Plantica, we may collect the following information:

• Name and email address when you contact us or request a demo
• Company information for license management
• Technical support inquiries and correspondence
• Facility layouts, 3D models, and project files you create

1.2 Automatically Collected Information

When you use our desktop application and update service, we may automatically collect:

• Application version and update history
• Device information (operating system, hardware specifications)
• Usage statistics and error logs for improving the software
• IP address and general location data for update distribution

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining the Plantica software
• Delivering software updates and new features
• Responding to your inquiries and providing customer support
• Improving our software through usage analytics
• Managing licenses and preventing unauthorized use
• Sending important service announcements and updates
• Troubleshooting technical issues and bugs

3. Data Storage and Security

3.1 Local Storage

All facility layouts and 3D models you create are stored locally on your device. We do not automatically upload your project files to our servers unless you explicitly use sharing features.

3.2 Cloud Storage (Optional)

If you use our scene sharing feature, your shared 3D scenes are temporarily stored on our servers with a unique link. You control who can access these shared scenes.

3.3 Security Measures

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure authentication for update downloads
• Regular security audits and updates
• Access controls and monitoring

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist in operating our software and services
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity

5. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

6. Cookies and Tracking

Our website (plantica.app) uses minimal tracking:

• Essential cookies for website functionality
• No third-party advertising or tracking cookies
• No social media tracking pixels

7. Third-Party Services

Plantica may integrate with third-party services (e.g., 3D model libraries, file format converters). Your use of these services is subject to their respective privacy policies.

8. Children's Privacy

Plantica is designed for business and professional use. We do not knowingly collect information from individuals under 18 years of age.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the application or via email. Continued use of Plantica after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@plantica.app
• Support: support@plantica.app

12. GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under GDPR:

• Right to be informed about data collection
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

13. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

Note: Plantica does not sell personal information.